Remember I wrote about having examination fears? Well, it seems I have overcome this, because from June 18th, I am officially certified for ITIL V3 Foundation. I passed my exam. Since I am not a natural born student and I thought the study material was not too exciting, I am very proud of this.
I am not occupied at the moment, so I have plenty of time to think about what I want. Although I tend to think about myself as a strategic thinker, I decided to look for a job in which this talent can be applied immediately, rather than thinking out company strategies for others. After all, there are sufficient managers who have learned how to manage? That is not my ambition. It never has been.
However, looking for a job is harder than it seems. There are a lot of fishies in the pont, all with their own qualities and skills. It is very hard to be outstanding. Companies, the fishermen, and especially recruitment agencies, have plenty fish to choose from. So they can be nitpicking, looking for someone with exactly the skills and education they think is needed for their vacant job. So… should I do whatever my colleague-fishies do? Get a certificate for Prince II Foundation? Get a degree in University of Applied Science Management Support or Office Support?
I don’t think so. Although I am an excellent management supporter on several levels, my heart lies elsewhere. I love working with IT-solutions and translate technical and sometimes complex matters into something readable and workable for the end user. I love the processes, based on continuous improvement and new insight. I think IT should be supportive, instead of directive. I am glad this idea is seeping slowly but steadily into the top of IT management. I think I can be a part of that, because I have been a user for my entire career.
In order to get to know what will be possible in the (near) future, I decided I needed to know how it worked in the not-so-long-ago past, hence my study. This knowledge can be combined perfectly with my experience as a user. I make a fine helpdesk officer, trainer, whatever. The only one I have to convince is… my employer-to-be.